SMS Privacy Policy

Effective Date: 11/01/2025
Company: HealthOS Inc. d/b/a SONATA


Overview

This SMS Privacy Policy describes how SONATA collects, uses, and shares information related to our SMS messaging program. This policy supplements our main Privacy Policy and applies specifically to phone numbers and consent data collected for SMS communications.


What Information We Collect

When you opt in to receive SMS messages from SONATA, we collect:

  • Mobile phone number – The phone number you provide to receive text messages

  • Consent records – Date, time, and method of your opt-in consent

  • Message interaction data – Delivery status, open rates, and response data

  • Device information – Mobile carrier information and device type (when available)


How We Use Your SMS Data

We use your phone number and consent data solely for the following purposes:

  • Health appointment reminders – Notifications about upcoming appointments, lab work, or consultations

  • Clinical alerts – Important health-related notifications, including test results availability and care recommendations

  • Account communications – Service updates, billing notifications, and account status messages

  • Program updates – Information about your Sonata Health membership and available services

  • Consent management – Recording and honoring your communication preferences

We send approximately 2-4 messages per month. Message frequency may vary based on your care needs and account activity.


Who We Share SMS Data With

We share your phone number and SMS-related data only with the following parties:

Service Providers:

  • SMS platform providers who send messages on our behalf

  • Cloud infrastructure providers who host our messaging systems

  • Analytics providers who help us measure message delivery and engagement

Legal and Compliance:

  • Regulatory authorities when required by law

  • Law enforcement in response to valid legal requests

  • Professional advisors (legal, accounting) for business operations

Business Partners:

  • Our laboratory partners (e.g., Quest Diagnostics) for appointment coordination when necessary

  • Healthcare providers in our network for care coordination purposes

We do NOT sell, rent, or share your phone number with third parties for their marketing purposes.


Your Rights and Choices

Opt-Out: Reply STOP to any message to unsubscribe immediately. You may also contact us at [[email protected]] to opt out.

Help: Reply HELP for assistance or contact us at [[email protected]]

Opt Back In: Text START to re-enroll after opting out.

Opting out of SMS messages will not affect your ability to use Sonata Health services, though you may miss important time-sensitive communications.


Data Security

We implement industry-standard security measures to protect your phone number and consent data, including:

  • Encryption of data in transit and at rest

  • Access controls limiting who can view SMS data

  • Regular security audits of our SMS systems

  • Secure deletion of data when no longer needed


Data Retention

We retain your phone number and consent records for as long as you remain opted in to SMS communications, plus an additional period as required by law or for legitimate business purposes (typically 3 years after opt-out for compliance records).


Compliance

Our SMS program complies with:

  • Telephone Consumer Protection Act (TCPA)

  • CAN-SPAM Act

  • CTIA Messaging Principles and Best Practices

  • Carrier guidelines for commercial messaging

  • HIPAA privacy and security requirements


Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan. We do not charge for SMS messages, but your carrier may.


Changes to This Policy

We may update this SMS Privacy Policy periodically. We will notify active SMS subscribers of material changes via text message or email. Continued participation in our SMS program after changes constitutes acceptance of the updated policy.


Contact Information

For questions about this SMS Privacy Policy or to exercise your rights:

HealthOS Inc. d/b/a SONATA
287 Park Ave S #324
Email: [email protected]


By opting in to SMS communications with Sonata Health, you acknowledge that you have read and agree to this SMS Privacy Policy.